Cancellation & Refund Policy

1. Introduction

EliteVolt is operated by ELITE MOTORS MK LTD, company number 16585230.

This Cancellation & Refund Policy explains the conditions for cancelling automotive battery services, changing appointments and receiving eligible refunds.

The policy applies to service bookings made through EliteVolt regarding vehicle battery checks, battery replacement and fitting services.

2. Cancellation Conditions

Customers may request cancellation of a scheduled service appointment before the agreed service time.

• Cancellations must be submitted through the official contact channels provided by EliteVolt.
• The cancellation request must include customer name, contact details and appointment information.
• Cancellation approval is based on the time remaining before the scheduled service appointment.
• Customers may request appointment changes where availability allows.

3. Services Eligible For Cancellation

The following situations may qualify for cancellation and refund consideration:

• The customer no longer requires the requested battery service before work begins.
• The cancellation request is received within the permitted cancellation period.
• The service appointment has not started and no fitting work has been completed.
• The customer provides sufficient information to identify the original booking.

4. Services Not Eligible For Cancellation

Refunds may not be available in the following circumstances:

• The scheduled battery replacement or fitting service has already started.
• Vehicle inspection, battery testing or installation work has already been completed.
• Incorrect vehicle information was provided by the customer resulting in service preparation.
• The customer is unavailable at the agreed appointment time without prior notice.
• The requested service cannot be completed due to vehicle conditions identified during inspection.

5. Cancellation Refund Levels

Refund amounts are calculated according to the time between cancellation request and scheduled service time.

6. Refund Processing Time

Approved refunds will be processed after cancellation confirmation.

• Refund processing review: within 3 business days after approval.
• Refund transfer processing: normally completed within 5-10 business days.
• The final arrival time may vary depending on the customer’s payment provider and financial institution.

7. Appointment Changes

Customers may request a change of appointment time before the scheduled service date.

• Appointment changes are subject to technician availability.
• Repeated appointment changes may require confirmation before acceptance.
• Changes requested after service preparation may be limited.

8. Service Responsibility & Disclaimer

• EliteVolt provides automotive battery inspection and fitting services based on information supplied by customers and vehicle conditions at the time of service.
• Battery compatibility depends on vehicle specifications and accurate information provided by the customer.
• EliteVolt is not responsible for delays caused by incorrect vehicle details, unavailable vehicle access or circumstances outside reasonable control.
• Additional vehicle issues discovered during inspection may require separate discussion before further work is carried out.

9. Policy Updates

EliteVolt may update this Cancellation & Refund Policy when service procedures or business requirements change.

The latest version displayed on this page applies to future service requests.